If You Need Assistance

The manufacturer and its authorized dealers are vitally interested in your satisfaction. We want you to be happy with our products and services.

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. The manufacturer’s authorized dealers have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner.

This is why you should always talk to an authorized dealer’s service manager first. Most matters can be resolved with this process.

• If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealership.

They want to know if you need assistance.

• If an authorized dealership is unable to resolve the concern, you may contact the manufacturer’s customer center.

Any communication to the manufacturer’s customer center should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealership name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage

See also:

Phone And Network Status Indicators
If available on the radio and/or on a premium display such as the instrument panel cluster, and supported by your mobile phone, the Uconnect™ Phone will provide notification to inform you of y ...

Freeing A Stuck Vehicle
If your vehicle becomes stuck in mud, sand or snow, it can often be moved by a rocking motion. Turn your steering wheel right and left to clear the area around the front wheels. Then move the sh ...

Opening The Sunroof — Manual Mode
To open the sunroof, press and hold the switch rearward to full open. Any release of the switch will stop the movement and the sunroof will remain in a partially opened condition until the switc ...